Welcome to Painting Crafts

If you are ever displeased with any of our products, please let us know. We want you to be satisfied with your art and craft supplies!

When you receive your package: You are encouraged to open your package immediately. Please check your merchandise against the paperwork within your package. If an overage or shortage exists, or if there are any other problems with your order, notify our Customer Service Department at (800) 828-0359 immediately.

Damages: Once you have opened your order, make sure to inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once at (800) 828-0359. If there is damage to the outside of the package, loose tape or if it looks like the package has been opened, notify us at once. We must notify the carrier immediately. Please keep all original paperwork and packaging material, including the box.

Regular Returns: Large order returns after 30 days and/or returns without prior authorization approval may be subject to a 15% re-stocking fee. No returns allowed after 30 days of receiving your order (some exclusions may apply). Prior authorization is required to return. Please call (800) 828-0359 to make arrangements. No returns allowed on Books / Software. Buyer to pay freight on all items returned for causes other than damage or errors on our part. Items that are damaged or have been used by the customer will not be refunded.